Report a food complaint

We investigate complaints about food poisoning, unhygeinic food handling practices, allergens and other incorrect food handling practices.

How to make a complaint

You can make a food complaint:

Please supply as much detail as possible, including photos if you have them. This helps us to investigate your complaint quickly and thoroughly.

We investigate every complaint we receive. This sometimes involves conducting an inspection of the premises where the complaint is alleged to have occured.

What we investigate

We will investigate complaints of:

  • suspected food poisoning

  • unhygienic or incorrect food handling, storage, transport or preparation

  • foreign matter in food

  • allergens not listed in ingredients

  • allergens served in food when a declaration has been made

  • spoilage.

We will not investigate complaints where:

  • they are not about food for sale

  • we don't have enough information to investigate

  • they are vengeful or not made in good faith 

  • they are made anonymously.

More information
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