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Contact us
Online services
You can make payments, apply for Council certificates, or report issues online. See other online services below.
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Report a missed bin service, damaged or stolen bin, or illegal dumping
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Register a pet (NSW Pet Registry).
You can also email us on council@bayside.nsw.gov.au for non-urgent matters.
Phone
You can reach us 24 hours, 7 days a week by calling 1300 581 299.
Our 1300 line remains open over public holiday periods and will divert to our after hours and public holidays centre.
Call our service centres between 8:30am - 5:30pm, Monday to Friday (except public holidays) to make a payment over the phone. You can also complete transactions any time using our online services.
Service centres
Our customer service centres are open 8:30am - 4:30pm, Monday to Friday.
Eastgardens
Ground floor of Westfield Eastgardens
152 Bunnerong Road
Eastgardens NSW 2036
Rockdale
444-446 Princes Highway
Rockdale NSW 2216
Holiday 2024/25 Opening Hours
Eastgardens and Rockdale
Tuesday 24 December: 8:30am - 3:00pm
Wednesday 25 December: Closed
Thursday 26 December: Closed
Tuesday 31 December: 8:30am - 3:00pm
Wednesday 1 January: Closed
Thursday 2 January: 8:30am - 4:30pm
Customer service complaints
We are committed to receiving and resolving complaints to continually improve customer experience, our services and community satisfaction. A complaint can be submitted online, over the phone or email.
Our Complaint Management Policy provides Council, staff and the community a clear structure for managing complaints. The Policy is supported by the Complaint Management Guideline which outlines what is and what is not a complaint, and the processes and responsibilities in complaint management.
• Complaint Management Policy
• Complaint Management Guidelines
Customer Experience Strategy
Our Customer Experience Strategy 2023-2027 sets out the strategic direction to ensure that we provide the services and standards our customers need and expect now and into the future.
Other relevant information
Translating and interpreter services
Call Translating and Interpreter Services (TIS) National on 131 450 to access translation and interpreting services.
Advise TIS that you would like to talk to Bayside Council NSW.
Electricity, telecommunications, water and gas
We don't provide utilities such as electricity, telecommunications, water and gas, so you must report any issue with your utilities to the service provider:
| Issue | Authority | How to contact |
|---|---|---|
|
Poles, wires, lights |
Ausgrid |
General enquiries: Emergencies: Report a light pole issue: |
|
Pits, pillars, cabinets, underground cables, overhead cables, elevated joints and manhole covers |
Telstra |
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Water leaks in public places, water outages, faults |
Sydney Water |
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If you smell gas in the street or property |
AGL |
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|
nbn™ infrastructure |
nbn™ |
1800 687 626 |
Emergencies
In an emergency call 000 for the NSW Police Force, Fire and Rescue NSW and the Ambulance Service of NSW.
You can contact us any time on 1300 581 299 if you have an urgent service request outside of business hours.
Councillors
Bayside council is divided by 5 Wards.
Each Ward is represented by 3 councillors who are elected by people who live in those Wards.
The current term of council with run until the 2024 election.
See a map of Wards here.
Libraries
See the locations and opening hours of our libraries with the exception of Brighton-Le-Sands which is currently closed.
You can access several catalogues, eBooks, audio books and other resources at our libraries and online.
Social media
Council news
See our news page for community news and media releases.
See our quarterly newsletter to see what's happening in the area, and subscribe to receive the newsletter straight to your email.
Bayside businesses can also receive the latest business news by subscribing to Bayside Business E News.
We understand the importance of community engagement as a key driver in our decision-making process. Have Your Say is the platform where we you can express your opinions and views about our plans, projects and policies.
Justice of the Peace
Justice of the Peace (JP) services are provided by volunteers as a service to the community by the NSW Justice Association Inc.
You don’t need to make an appointment to see a JP, however call the library where your closest JP service is located before arriving to confirm they will be available on the day.
- Eastgardens Library JP services are every Tuesday from 9am to 1pm, and Thursday from 1pm to 4:45pm
- Mascot Library JP services are every Thursday from 10:30am to 12:30pm
- Sans Souci Library JP services are every Monday from 10am to 12pm.
Below are JP services in Bayside and surrounding areas that are not facilitated by Bayside Council. We can’t guarantee the service or availability of these services.
- Arncliffe Pharmacy (02) 9567 1550
- Century 21 Sans Souci (02) 9529 3822
- Maroubra Police Station Daily 2pm-3pm (02) 9349 9299
- Rockdale Community Services (02) 9024 5500
- Service NSW Centres 13 77 88
- State Member Office, Steve Kamper MP Mon-Fri 9am-5pm (02) 9597 1414
- The In Tax Rockdale (02) 9056 3396