What bins will be replaced?

Starting in January 2025, all mobile bins (red, yellow, and green-lidded) will be replaced with new ones, except for any newly issued, green-lidded bins.

Why are my bins being replaced?

Bin replacement programs normally occur every 10-15 years, and are generally aligned with new contracts, technology and/or service changes.

Bins will be replaced to ensure they are appropriately and consistently sized, feature correct and consistent labelling, and to help reduce repair and maintenance costs associated with older bins.

When will bins be delivered and replaced?

If you live in a house, villa, townhouse, or terrace or unit, bin replacements will occur between January and April 2025.

How and when will my bins be replaced?

The replacement process will take place from January to April 2025.

If you live in a house, terrace, townhouse or villa, you will receive new bins two days prior to your current collection days. They will include a tag with instructions for the removal of old bins.

You will need to leave old bins at the kerb after your collection service. They will be collected within 48 hours.

You can start using your new bins once your old bins have been collected. 

If you live in units where you are sharing bins, the old bins will be removed and replaced with new bins on the same day.

What is a standard bin service allocation and the new collection frequency?

If you live in a house, villa, townhouse, or terrace:

If you live in a unit, bin sizes may vary from 240L (standard) to 1100L depending on site, and capacity conversions* will apply:

For unit buildings without onsite general waste compaction, the ratio of standard size bins allocated are:

For unit buildings with onsite general waste compaction (up to 1:2), the ratio of standard size bins allocated are:

Can I request a smaller sized bin?

If you live in a house, villa, terrace or townhouse, your new bins will be the standard 240L size to ensure residents have sufficient bin space for their general waste, recycling and garden organics. Should you require smaller bins due to space or other issues, please contact Council on 1300 581 299.

What will happen to all the old bins?

All old bins will be recycled to make new products, including new mobile bins.

Are the new bins made up of recycled content?

Yes, the new standard bin is made up of up to 80 per cent recycled materials.

What happens if we missed issuing your new bins and/or removing your old bins?

If we haven’t issued you a new bin or have missed collecting your old bin, contact Customer Service on 1300 581 299.

When do I start using my new bins?

You can use your new bins once you receive them.

Can I refuse this request to have new bins delivered and old bins removed?

No, this is a Council-wide initiative.