Informal information request
An informal information request can be made when information on certain topics can't be found on our website.
Requested information will be released unless there is an overriding public interest against disclosure of the information. Starting an informal information request is free, see below for more information.
Starting an informal application request
You will need provide specific details about the information you need to help us process your request, such as:
- Is this your personal information?
- Why is the information important to you?
- What information do you want to access? (e.g. financial outlay on project XYZ)
- What type of file do you need ? (e.g. report)
- Do you need this information to assist you in exercising any legal rights?
- Is there a specific date range? (e.g. reports from 2020-2021)
Copyright laws still apply to all documents, and the copyright owner must consent before information can be released.
Requests for information about a business, or personal information about someone unrelated to the application are permitted, however, we consult with them before the information is released.
Apply online
Press the Apply online button to start the lodgement process.
Fees and charges may vary depending on your application.
Payments made by MasterCard or Visa incur a service fee of 0.5%
Apply in person
Download and print the Informal information access application form
Lodge the completed form to any of our Customer Service Centres
Payment can be made by cheque, money order, debit, or credit cards (Visa and Mastercard).
Payments using a credit card will incur a service fee of 0.5%
Fees and charges
There is no fee for an Informal Application but there may be fees for information provided on USB or scanned/photocopied documents.
| A4 plans b/w - per sheet | $0.20 |
| A4 plans colour - per sheet | $1.00 |
| A3 plans b/w - per sheet | $0.40 |
| A3 plans colour - per sheet | $2.00 |
| A2 plans | $6.50 |
| A1 plans | $8.60 |
| A0 plans | $13.00 |
| Provision of electronic information on USB or similar medium | $13.00 |
|
Scanning of information / compilation of electronic information. Alternate method of providing access to information on USB, CD or similar medium |
$30.00 |
After lodgement
You may be contacted for further information once your application is received.
If you have any questions, contact on 1300 581 299 Monday to Friday between 8:30am and 5 pm.